Resolve more, collect more, with fewer people in the loop

Two agentic AI products on one governed platform turn Dar Al Tamleek's most labour-heavy customer journeys into measurable digital products.

70%+

of in-scope calls resolved by the AI agent

–25%

average handle time with Agent Assist

–50%

cost to collect

Contact Centre AI

AI voice agent, live agent with Agent Assist, case management, outbound, analytics

SAMA-compliant collections from first missed instalment to recovery

One customer, end to end

Contact Centre AI (A1–A7)

The bridge

Agentic Collections (B1–B7)

Oversight on one platform (C1–C3)

Two products, one foundation

Strategy agent and contact orchestrator
Specialist agents (conversation, payment, hardship, bereavement, dispute, legal, recovery)
Human exception desk with copilot
12 dashboards

Shared Vahana foundation

Arabic and English voice, Saudi dialects

Agent orchestration and control centre

Policy-as-code guardrails and human-in-the-loop

Governed integration via Vahana Hub

Analytics, audit trail and model risk

In-Kingdom hosting